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VIVATEL KUALA LUMPUR, Kuala Lumpur – Your ideal downtown stay
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Key details
Hotel Overview
85, Jalan Loke Yew,
Kuala Lumpur,
Malaysia,
55200,
Kuala Lumpur Federal Territory
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85, Jalan Loke Yew,
Kuala Lumpur,
Malaysia,
55200,
Kuala Lumpur Federal Territory
Map view
85, Jalan Loke Yew,
Kuala Lumpur,
Malaysia,
55200,
Kuala Lumpur Federal Territory
City landmarks
Event hall
Petronas Twin Towers
2.5
mi
Mall
Chinatown
2.2
mi
Park
KLCC Park
2.4
mi
Kuala Lumpur Badminton Stadium
1.1
mi
Market
Central Market
2.3
mi
Shopping Area
MyTOWN Shopping Centre
3900 ft
Kuala LumpurMalaysia
Alor Street
1.8
mi
Mall
Sunway Velocity Mall
2700 ft
E38
SMART Tunnel
2600 ft
Aquarium
Aquaria
2.2
mi
Kuala LumpurMalaysia
Dataran Merdeka
2.6
mi
Event hall
CIDB Convention Centre
3900 ft
At-6
District 21
2000 ft
Jalan Peel Taman Maluri
Buddha Jayanti Temple
3200 ft
Viva Home
2000 ft
Theme Park
Berjaya Times Square Theme Park
1.5
mi
Event hall
DWC Dewan Wawasan Convention & Exhibition Center
1.1
mi
438 Jalan Tun Razak
Trec Kl
1.3
mi
Pagoda
Sri Maha Mariamman Temple
2.2
mi
Night club
Club De-Royale 皇庭
2000 ft
Bodhi
2000 ft
Pasar Awam Taman Ikan Emas
2000 ft
Mall
AEON Taman Maluri
1.1
mi
Stadium
Stadium Negara
1.7
mi
Stadium
Merdeka Stadium
1.8
mi
GSC IMAX Velocity
2800 ft
Jalan Hulu Langat
Gabai Waterfalls
1.1
mi
Amusement Park
Pudu Ulu Playground
1.1
mi
Museum
Royal Malaysian Air Force Museum
1.1
mi
Jalan Kijang
ICC Pudu
1.8
mi
Nearby
At-6
District 21
900 ft
Night club
Club De-Royale 皇庭
900 ft
Restaurants
Retro Cafe
0 ft
85 Jalan Loke Yew
Taiwan Recipe
4300 ft
Jalan Lingkaran Syed Putra Mid Valley Megamall
Guest Reviews & Ratings
What Guests Are Saying?
80%
loved it & would return
family-friendly
comfortable
unclean
service issues
8.0/10
Great
Rooms
6.7
Location
7.6
Service
6.7
Dining
7.1
Guest reviews
8.0/10
based on 11 reviews
7.9
7.9/10 based on 913 reviews
John
United States,
February
2024
7.6/10
My stay at the hotel was a mix of positives and negatives. The rooms were excellent, and the staff was friendly and accommodating. However, there was an issue with a smell in the room that had to be addressed early in the morning. On the bright side, there were plenty of mirrors on the walls, giving the room a unique touch.
Rooms
8.0
The rooms were excellent as well as the staff. However, there was a slight issue with a pee smell that needed to be serviced prior to 9 am in the morning. Nonetheless, the room was equipped with lots of mirrors on the wall, adding a stylish touch.
Service
7.0
The service provided was pleasant, helpful, and accommodating overall. The staff was really helpful and friendly. Nevertheless, there were lapses in replacing toilet paper without multiple requests on different days. Despite this, room service and the other amenities were satisfactory.
Location
9.0
The location was quite strategic, being close to KL city and convenient for driving, just 10 minutes from the city center. Additionally, it was near shopping malls, making it very convenient.
Dining
7.0
The dining experience was good overall, offering a great selection of food. However, there were some areas that could have been improved to enhance the dining experience further.
Facilities
7.0
The hotel facilities provided were satisfactory and met most of the guests' needs. However, there is room for improvement in certain areas to elevate the overall guest experience.
Jon
United States,
January
2024
7.2/10
The hotel is quite strategically located close to KL city, making it convenient for driving guests. The rooms were not tidy and a bit messy, and the front desk didn't provide a receipt at check-out. The service was polite and helpful, although some staff lacked professionalism. The location is ideal for those avoiding city center traffic, with ample dining options nearby. The dining experience met expectations, especially considering the current situation. Good value for the price paid.
Rooms
6.0
The rooms were not tidy and a bit messy, and I didn't receive a receipt at check-out.
Service
7.0
The service was polite and helpful overall, though professionalism could be improved.
Location
8.0
The hotel is quite strategically close to KL city, making it convenient for guests driving.
Dining
8.0
The dining experience was up to expectations, especially under current circumstances.
Facilities
Harold
United States,
December
2023
5.8/10
The hotel offers spacious and clean rooms but lacks a fridge and iron. The service was very rude with a careless attitude. The location is great with an attached shopping mall, but not centralized. The dining was okay with a limited variety for breakfast.
Rooms
7.0
The rooms were spacious and clean, but had issues with closing gently, single bed only, and missing fridge and iron.
Service
5.0
The service was very rude and not friendly, lacking proper customer communication skills.
Location
8.0
The location was great with a shopping mall attached, but not very centralized.
Dining
6.0
The dining experience was average with a limited variety for breakfast.
Facilities
5.0
The hotel lacked some essential facilities like a fridge and iron in the rooms.
David
United Kingdom,
November
2023
7.0/10
The hotel is perfect for families and fits our needs well, but the cleanliness of the rooms after makeup and the lack of tidiness, along with the front desk missing receipts at checkout, were noticeable drawbacks.
Rooms
6.0
The room was not serviced on the second day despite requesting it, and some essentials like tissue were not refilled. It was a bit messy and not tidy.
Service
7.0
The staff quickly attended to my needs with replacement fruits, but insisting on paying the same amount for smaller rooms was not ideal.
Location
8.0
The hotel is a little away from the city center, making it suitable for activities nearby. Being linked to Viva Mall offers convenience, although entry and exit being shared was a bit risky.
Dining
7.0
The dining experience was enjoyable overall, but the limited options for noodles and Chinese food at 9 am may not suit all guests.
Facilities
7.0
The hotel offers a nice range of facilities, but there were some service lapses that impacted the experience.
family-friendly
unclean
Charles
United Kingdom,
November
2023
8.4/10
The hotel is conveniently located near my business meeting and offers a strategic position close to KL city, making it ideal for those who prefer staying away from city center traffic. The service was outstanding, with staff engaging visitors warmly and maintaining exceptional cleanliness in the rooms. While the room facing the main road was not ready on time, once inside it was spacious and well-connected with the bath area. The dining experience was truly delightful, offering spectacular lunch and dinner options at an affordable price. Overall, a great value for money stay with a few minor inconveniences.
Rooms
8.0
The room facing the main road was not ready at the shower room at my arrival time, but once prepared, it provided a spacious and comfortable stay.
Service
9.0
The staff was friendly, engaging visitors warmly and keeping the rooms exceptionally clean.
Location
8.0
The hotel's location near my business meeting and close proximity to KL city made it a convenient choice for travelers with their own transport.
Dining
9.0
The dining experience exceeded my expectations with delicious lunch and dinner options at a reasonable price.
Facilities
8.0
The hotel provided spacious dining and sleeping areas with a well-connected bath area, offering a comfortable stay.
Charles
United States,
September
2023
6.8/10
My stay at the hotel was a mix of positives and negatives. The room was tastefully furnished and modern, but unfortunately, the smell of cigarette smoke was overwhelming all night. On the bright side, my room faced away from the highway, ensuring a peaceful night's sleep.
Rooms
6.0
The room was tastefully furnished and very modern in design, but the smell of cigarette smoke was unpleasant.
Service
7.0
The staff were very accommodating and polite, ensuring a pleasant interaction. However, the replacement fruits brought some inconvenience.
Location
7.0
The hotel's location was convenient with a shopping mall attached, making it easy for shopping and dining. Unfortunately, the TV reception was not so good, affecting the overall experience.
Dining
7.0
The dining experience was satisfactory, with room service provided. However, improvements could be made to enhance the quality of the meals.
Facilities
7.0
The hotel had decent facilities overall, but there were some areas for enhancement.
Ian
United Kingdom,
September
2023
5.0/10
The hotel's location is great for shopping at the Viva Home mall, but it also comes with the inconvenience of cigarette smoke entering the rooms due to nearby smoking areas. The rooms are nicely appointed, despite the occasional smell of smoke. Service can be inconsistent, with some staff lacking proper training and manners. The hotel's proximity to the city center and transportation makes it a convenient choice.
Rooms
7.0
The rooms are really nice, but the cigarette smoke smell can be bothersome at times.
Service
5.0
Service can vary, with some staff needing better training and manners.
Location
6.0
The location is acceptable if shopping at Viva Home mall, but may not be convenient for other purposes. The close proximity to Kerinchi MRT station is a plus.
Dining
5.0
The dining experience was lousy and not up to the expected standard.
Facilities
5.0
The facilities need improvement to match the expectations of guests.
Mark
United States,
September
2023
6.4/10
My stay at this hotel was a bit of a mixed bag. The rooms were clean and to our satisfaction, but the cigarette smoke smell from outside was a real letdown. The noisy windows facing a busy road made for a less than ideal night's sleep.
Rooms
5.0
The rooms had a strong cigarette smoke smell coming in from outside, affecting the overall experience. The noisy windows facing a busy road made it hard to sleep well.
Service
7.0
The staff were friendly and helpful. They even assisted my husband with an early check-in while I arrived later. However, there was a need for better crowd control and table cleaning during peak times.
Location
6.0
The hotel's location was acceptable if you plan to shop at Viva Home Mall, but not very convenient otherwise. It was near my business meeting, which was convenient, but the proximity to a busy road entrance was a safety concern.
Dining
8.0
The dining experience was generally good, with meals suitable for European children. The lunch and dinner were excellent, but more variety in the breakfast options would have been appreciated.
Facilities
6.0
The facilities were satisfactory overall, offering essential services like room service, laundry, and housekeeping. However, improvements could be made to enhance guest experience.
Bryan
United Kingdom,
June
2023
7.8/10
I had a pleasant stay at this hotel. The rooms were well laid-out and clean, although not very spotless when we arrived. The service was top-notch with the pleasant staff upgrading us to the Executive Suite. The location was quite strategic, close to KL city, and connected to a mall, offering convenience.
Rooms
7.0
The rooms were well laid-out and clean, although they needed a bit of tidying up upon arrival.
Service
9.0
The staff were friendly and very helpful, making our stay enjoyable.
Location
8.0
The hotel's location was strategic, close to KL city and linked to a mall, providing convenience.
Dining
8.0
The dining experience was delightful and in line with the room price, even without the buffet breakfast.
Facilities
7.0
The hotel's facilities were adequate for my needs during the stay.
Elizabeth
United Kingdom,
May
2023
7.2/10
The hotel offers a good location with proximity to restaurants. The rooms on the Platinum Floor provide a nice view but may not be properly cleaned at times. The service is friendly but could be more efficient in handling requests. The location is strategic with easy access to shopping areas although noise can be heard at night. The dining experience is satisfactory with excellent lunch and dinner options. The facilities are adequate with a strong Wi-Fi signal.
Rooms
7.0
The room on the Platinum Floor offers a very good scenery from the 12th floor but cleanliness after makeup can be improved.
Service
6.0
The service staff, especially Chef Lim Chin How and Mastura, are friendly but could be more attentive to guest needs.
Location
8.0
The location is strategic and close to shopping areas, though noise can be heard at night.
Dining
8.0
The dining experience, including lunch and dinner, was spectacular but breakfast options were limited.
Facilities
7.0
The hotel facilities provide a strong Wi-Fi signal but may need improvement in noise insulation.
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